At Grace Wardrobe, we want you to love your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions outlined below.
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
Return requests submitted after this 30-day period may not be accepted.
To be eligible for a return, your item must:
Items that show signs of wear, washing, damage, alterations, stains, odors, or missing tags may not be eligible for a refund.
To request a return, please contact us at:
Email: info@gracewardrobe.com
Please include your order number and the reason for your return.
If your return request is approved, we will provide confirmation and instructions on how and where to send your package.
Please do not send an item back before receiving return authorization from us. Unauthorized returns may not be accepted or processed.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We strongly recommend using a tracked shipping service when returning an item. Grace Wardrobe is not responsible for return packages that are lost or damaged during transit.
Once we receive your returned item, it will be inspected.
After the inspection is completed, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method within 5–10 business days. The exact time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Original shipping charges, if applicable, may not be refundable.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
We will review the issue and work with you to find an appropriate resolution.
We currently do not offer direct exchanges.
If you need a different size, color, or item, you may return the original item according to our return policy and place a new order.
Order modifications, including changes to size, color, or shipping address, are permitted within 1 hour of placing your order.
After this 1-hour period, order modifications may no longer be possible.
Order cancellations are not permitted.
If you have any questions about our return, refund, or exchange policy, please contact us:
Grace Wardrobe
Operated by Handelsonderneming Brugman
Vliewint 8
Noord-Holland, 1755RH, Netherlands
Email: info@gracewardrobe.com
When contacting us about a return or refund, please include your order number and a brief description of your request so we can assist you efficiently.